Real Humans. Real Answers.
Usually Before Lunch.
We built this tool because we have seen how hard billers work and how little support you get when something breaks. If you have a question, we have time for you.
I built BillerBrain because I watched a billing team spend an entire afternoon trying to decode a cluster of CO-151 denials that should have taken minutes. The information existed — scattered across CMS PDFs and outdated web results — but nobody had put it in a format that matched the speed billers actually need.
This is not a venture-backed startup with 200 employees. It is a focused tool built by a small team on the Gulf Coast that believes billing professionals deserve better than a Google search and a prayer. If something is not working, I want to know. If something is working, I want to hear that too.
Quick Answers Before You Even Ask
Most questions fall into these five categories. Your answer might already be here.
The tool never sees Protected Health Information. Before sending a photo of an ERA, you crop out the patient header — name, DOB, ID numbers. What is left are billing codes and dollar amounts, which is administrative data, not PHI.
It is functionally identical to texting a colleague: "Hey, what do I do with CO-197?" That is not a HIPAA violation. Neither is this.
No BAA required. No IT approval needed. No compliance committee. Read our full Privacy Policy for details.
BillerBrain is a reference tool. It is hardcoded to the official CMS X12 CARC/RARC database, so it does not make things up the way general AI chatbots can.
That said, it does not submit or modify claims. Your biller reviews the output and makes the final decision. The liability model is identical to any reference book on your shelf.
If you ever see a response that seems off, email us. We investigate every report.
If you were charged in error or believe there was a billing mistake, contact us within 7 days of the charge and we will make it right.
For standard cancellations, your subscription stays active through the end of your current billing cycle. No partial-month refunds, but you keep full access until the period ends.
You can cancel through your Stripe billing portal — no phone call, no retention specialist, no guilt. If you cannot find the link, email us.
We do not make it hard to leave. If the tool is not saving you time or money, you should not be paying for it.
Try a hard refresh first (Ctrl+Shift+R or Cmd+Shift+R). If the issue persists, check that you have not hit your monthly usage limit in your account settings.
If neither of those is the issue, email us with a screenshot and your account email. We will get you back up quickly.
Prefer email? Write directly to Contact Support. We respond within one business day.
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